Xtract X-200HXO Heated Portable Carpet Extractor, Includes Xodus Titanium Carpet Wand, 200 psi Pump, 15 Gallon Capacity, 32" Length x 23-1/2" Width x 36-3/4" Height

DO NOT BUY!!! This unit is used by my company on a PRN basis with only minimal use and can not perform to that level. Have had this product for almost a year 70 percent of the time it has been unusable due to defect and is in the shop with the distributor for repairs. From day one the product had failing pump and vaccum problems from the moment unpackaged from the crate. Product is poorly constructed mechanicly has issues with vac and motor, manufacturer is fully aware of and is bandaiding machines. Was able to speak to a manufacturer representative once informing me of this. I assumed the manufacturer would rectify the issue once the machine finally failed a 3rd time, you will make a good relationship with voicemail to never have calls returned. The manufacturers customer service is non existient and good luck in reaching anyone to discuss problems or get resolve. The warranty is nonexistient and the down time in productivity on a phone tag chase with the distributor and manufacturer will cost you more in the long run than throwing it away and buying a new one. Vendors are not able to repair and do not have good communications with the manufacturing company as the manufacturer does not support the distributor. This again resulting in no service to the customer and the distributor only able to agree the product is garbage. The manufacturer will not return calls and the vendors state they will not respond to them. The manufacturer sends the distributor additional parts to replace not resolving issue. Last and final major issue resulted in the wiring melting in the switches completeley disabling the unit and making it a fire hazard and risk for electrical shock. Once again resulting in the same scenerio back to the distributor only able to inform me it is being shipped back to the manufacturer. We are replacing this unit with a product from another manufacturer. The manufacturer of Xaact is yet to respond or refund the purchase price of the Xaact unit. If you purchase Xaact products you are throwing you money in the trash.

I just read this review and wanted to write my own experience with Xaact Products. I had one service issue and received outstanding customer service from the factory. The individual answering the phones was very helpful and knowledgeable. He was able to get me in touch with a local distributor that took care of the one small service concern I had. My machine has performed perfectly and is one of the best made extractors on the market. From my experience these extractors are easy to use but if you ignore the basic operating procedures in the manual you can damage your extractor. I am a very happy customer and would recommend Xaact to anyone.